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September 2026
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Legal & DisputesTRAI amends spam-call regulations: AI-based detection, pre-declared A2P calls, a 7-day inquiry window and a consumer appeal
TCCCPR Third Amendment 2026Rule changeTRAI has introduced the Telecom Commercial Communication Customer Preference (Third Amendment) Regulations, 2026. Businesses using automated (A2P) calls must pre-declare them to their telecom provider; commercial messages on the basis of a customer’s inquiry are allowed only for seven days; and action against a sender can start at three complaints in ten days if its number is also flagged by AI.
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