Legal & Disputes
Contracts, arbitration, cheque bounce and commercial courts.
2stories · Rule change
September 2026
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TRAI amends spam-call regulations: AI-based detection, pre-declared A2P calls, a 7-day inquiry window and a consumer appeal
TCCCPR Third Amendment 2026Rule changeTRAI has introduced the Telecom Commercial Communication Customer Preference (Third Amendment) Regulations, 2026. Businesses using automated (A2P) calls must pre-declare them to their telecom provider; commercial messages on the basis of a customer’s inquiry are allowed only for seven days; and action against a sender can start at three complaints in ten days if its number is also flagged by AI.
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E-Commerce Rules amended: sponsored listings to be disclosed, “prior price” defined for discounts, yearly dark-pattern self-audit — in force from 1 January 2027
In force from 1 January 2027Rule changeThe Department of Consumer Affairs has amended the Consumer Protection (E-Commerce) Rules, 2020 through the Consumer Protection (E-Commerce) (Amendment) Rules, 2026. Every e-commerce entity must join the National Consumer Helpline convergence process. New duties cover complaints, search results, sponsored listings, price reductions, dark patterns and seller disclosures. The Rules come into force on 1 January 2027.
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